As of July 23rd 2001, Extra Line is certified by the National Regulatory Authority (E.E.T.T) under code 01-250 to provide telecommunications services under the Hellenic General Authorization arrangement.
Our company registered in the Hellenic Data Protection Authority registrar under code 158/2004
The security policy of our Company has been approved from ADAE (Hellenic Authority for Communication Security and Privacy) by the decision with number 121/2014
Our company has been registered in the supplier database of the Ministry of Development under code 268/05 with objective to provide telephonic services.
Extra Line is an official member of the Greek Institute of Customer Service (E.I.E.P), offering our customers highest quality services.
Our Company is also registered under code 27 with the Institutions Registrar and the Department of Control and Transparency for Polls under the National Council of Radio-Television.
Extra Line is member of ESOMAR, undertaking with success political polls and market research
In office spaces that exceed 900 square meters, and staffed with a permanent personnel of over 50 highly experienced individuals, Extra Line uses cutting edge technology to provide our clients with highest quality services and place our company first in its field.
On a regular basis, Extra Line holds educational seminars to maintain and develop our personnel's technological knowhow and expertise, thus allowing us to maintain our leading place in our field.
Seminar Subjects include:
- Call Center services
- Telephonic sales
- Complaint management
- Communication skill development
- Effective presentation skills
- Quality Service
- Efficient Communication Incoming Call management